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As a part of being open and transparent with our members, RCU posts its quarterly financials for our members to see.

3rd Quarter for 2013/2014

If you are interested in seeing past reports you can go tour our Quarterly Reports page.

 

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TORONTO, ON (August 28, 2014) – For a 10th consecutive year, Canadians ranked credit unions first in overall Customer Service Excellence and Branch Service Excellence among all Canadian financial institutions in the 2014 Ipsos® Best Banking Awardsi program. “It’s not a surprise that credit unions have been recognized for their ability to deliver first class service to our more than 5.3 million members,” said Martha Durdin, president and CEO, Credit Union Central of Canada. “We believe these survey results reflect what Canadians have long been saying: that their credit union matters to them, to their local economy and to their communities. The personal, one-on-one service they receive, each and every time they work with a credit union, matters.”

Credit unions also received an additional four awards in the annual program:

1. A sole honour for Values my Business
      • Seventh consecutive year;
2. Tied for first for Financial Planning and Advice
      • Seven consecutive wins in this category,
3. Tied for first for Live Agent Telephone Banking Excellence
      • Second year in a row to share a win in this category; and
4. Tied for first for Automated Telephone Banking Excellence;
      • Second year in a row to share a win in this category (note: prior to 2013 there was a single Award for total Telephone Banking, which the credit union system shared each year from 2008 to 2012).

”These results are a testament to the over 27,000 credit union and caisses populaires employees who consistently focus on providing individualized, personable and needs-centric financial service to their members. We appreciate the positive feedback from Canadians, and promise to continue to offer first-class, value-add products and services at every interaction,” added Ms. Durdin.

The news release from Ipsos can be found at the link below
http://ipsos-na.com/news-polls/pressrelease.aspx?id=6585


Rocky Credit Union announced the establishment of a Community Investment Fund at its Grand Opening & 70th Anniversary Celebration in June.

The purpose of the RCU Community Investment Fund (CIF) is to support non-profit organizations and community development cooperatives with capital purchases or construction that will help those organizations as they strive to improve our community. RCU CIF is designed for larger requests that would fall outside of the usual requests from minor sports and other charitable requests which will continue to be handled directly through our Marketing Department.

Organizations may apply for a grant from the RCU Community Investment fund by using the CIF application form found on the Rocky Credit Union website under the Community Investments page. The deadline for applications is 5:00 PM, Friday, October 31, 2014.

Presentations from selected finalist applicants will be made directly to the Community Investment Fund Committee in December.

For any questions about the RCU Community Investment Fund and its application process, you can contact Jerry Pratt, Manager, Marketing & Org Support, at 403-845-2861 or by e-mailing info@rockycu.com. 

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RCU Cargo Trailer
Rocky Credit Union is donating its cargo trailer to a community organization. The cargo van measures 7 feet by 18 feet, with double axle wheels on the outside of the van. There is a rear drop down door with spring and a smaller side entry door. The trailer is valued at $6,000.

Rocky Credit Union hopes the donation of the trailer will help the community organization as it carries out its regular activities.

Organizations that would like to apply can find the Cargo Trailer Donation Application Form on the Community Support Policy webpage under the Community Section of the Rocky Credit Union website.

The deadline for applications is 5:00 PM on Monday, October 6, 2014. The recipient will be announced on Credit Union Day, Thursday, October 16.
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Rocky Credit Union is always looking at ways to improve our service. Starting this past July we are open on Thursdays from 8:00 AM to 8:00 PM, with all over our services available, including account opening, consumer and commercial loan applications, & investment services.

Drop in and see why over 8,000 people in the Rocky Region choose to bank with Rocky Credit Union.

Contact Rocky Credit Union

5035 49 Street
Rocky Mountain House AB  T4T 1C1

P    403 845 2861
F    403 845 7295
E    info@rockycu.com

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