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MemberDirect Alerts

Rocky Credit Union Internet Banking Alerts are here!!

At RCU, we try to help our Members in any way we can. That’s why we offer free online banking alerts that keep you up to date with your finances. Keep forgetting to pay your bills on time? Or need a reminder when your account hits a low balance? We have an alert for that!

Set alerts for almost any scenario through your online banking profile.
The most commonly used types of Alerts you can set up are: 

Fraud Alerts (Security)
For your financial protection we offer four kinds of fraud alerts: New Payee Added, Password Change, ABM Transaction and Locked Account. Though we hope these alerts are never needed, in the case that fraud occurs you will be sent an email immediately. This is a peace of mind alert and is great to set up as a precautionary measure.  

Minimum Balance Alert
Do you ever forget to leave enough money in your account to cover scheduled payments? Or spend more than your budget allowance? The minimum balance alert can be used for a variety of scenarios but has one main job – to let you know when you’ve reached a balance that’s not desirable. You can set this alert to a minimum balance of your choice.

Bill Payment Alerts
We offer two kinds of bill payment alerts. The first is a Bill Payment Notification, which notifies you when your bill has been paid, and the second is a Failed Bill Payment Alert, which lets you know when your bill payment has failed. You can use these alerts to avoid interest charges and to ensure you’re not damaging your credit score by not paying bills.

Pre-Authorized Credit Alert
This alert notifies you when there is money electronically deposited into your account. Our Members can use this alert to notify themselves when their pay cheque has arrived. This can act as a trigger to do online banking or as a reminder that there’s cash flow coming in. You can also set the threshold for this alert by choosing the amount that will require a notification.

NSF Cheque Alerts
We offer two NSF cheque alerts: Returned Item Alert notifies you if a cheque you wrote is NSF and Chargeback Alert notifies you a cheque you deposited is NSF.

ATM Transaction Alert 
Get notified when an ATM transaction or debit transaction on your account has been performed. 

 

These alerts can be sent as a text message to your mobile device, as an email to your email address or both.

How do I sign up?

  1.  Log into Rocky Credit Union Internet Banking.
  2.  Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page.  Choose Add Contacts.
  3. You will be asked to accept the Alerts Agreement before you can complete your registration.
  4.  From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  5. Next, select account nicknames and choose which alerts you’d like to receive.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive.   Click Submit
  7. You’re all set!


Managing Your Alerts Service

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Internet Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received.  You can access all of these functions from the Manage Alerts tab.

**If you receive a new card you may be required to reset your alerts**


Frequently Asked Questions

  1. What are Alerts and why should I sign up?
    Rocky Credit Union Direct Alerts make it easy to keep track of any changes that occur with Internet Banking – for example, if you sign up to receive an alert if your PAC is changed, you will receive a text or email if the Internet Banking system detects that change. If you receive an alert but did not perform a change in Internet Banking, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.
  2. What are the fees for using Rocky Credit Union Alerts?
    There is no charge to members for receiving alerts from Rocky Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.
  3. Are Alerts safe?
    Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember –Rocky Credit Union will never ask you to provide personal information over email or text.
  4. Which Mobile Service Carriers support Alerts?
    Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo and PC Mobile.
  5. What happens if I change my mobile device number?
    Sign into Internet Banking and edit your Alerts Contact information to include your new mobile number.
    NOTE: 
    If a user adds a new contact to an active alert at a later date they must EDIT the alert and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert. 
  6. I want to add or change my email address?
    Sign into Internet Banking and edit your Alerts Contact information to include or change the email address.
    NOTE: 
    Each time a contact is added or modified you must EDIT all of the active alerts and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert.
  7. What happens if I lose my mobile device?
    Contact your service provider to suspend your service. Then, sign in to Rocky Credit Union Internet Banking to deactivate the alerts being sent to your device.

Contact Rocky Credit Union

P.O. Box 1420 Stn Main, 5035 49 Street
Rocky Mountain House AB  T4T 1B1

P    403 845 2861
F    403 845 7295
E    info@rockycu.com

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