Open Mon-Wed & Fridays 9:30 AM to 5:00 PM, and on Thursdays 8:30 AM to 6:30PM
 

Important Information about your Global Payment Mastercard 

 

***Please read our FAQ***

Rocky Credit Union would like to inform you that your GPC card will soon be closed. You may be aware that CUETS Financial* provides certain financial services in connection with our GLOBAL PAYMENT Mastercard card program. However, the relationship between Rocky Credit Union and CUETS Financial is ending. As a result, our credit union will no longer offer this product and your GPC card will be closed as of May 22, 2019. On this date, your current card will no longer work and you will be unable to make any transactions including purchases and recurring bill payments.  

 We appreciate this change is likely unexpected, and we'll do everything we can to support you through the process.

 Here's what you need to know:

·       Rewards Program Points

If you earn CHOICE REWARDS® points on your GPC Account, please be aware that that you will stop earning points on May 22, 2019. Be sure to log-in to choicerewards.ca to redeem any accumulated rewards points on your GPC Account by no later than September 30, 2019. On October 1, 2019, any unused points will automatically expire and no longer be available for redemption.

**July will be the final statement that you will receive on the GPC points**

·         Cancel Pre-Authorized Payments
If you have regularly recurring bill payments set up on your GPC Account—such as payments for magazine subscriptions, gym memberships, Internet or utility bills—please contact the merchant(s) directly before May 22, 2019 to arrange for an alternate payment method.

·         Gold Card Travel Medical Insurance Cancellation
If you have a Gold GPC Account, please be advised that effective May 22, 2019, the Inclusive Travel Medical Insurance coverage provided by TD Life Insurance Company will be terminated. If you have any questions about your Inclusive Travel Medical Insurance coverage, please call Allianz Global Assistance at 1-866-520-8827 Monday to Saturday, 8:00 am to 9:00 pm (Eastern Time). If you are travelling and require Emergency Medical Care / Treatment before May 22, 2019, please call Allianz Global Assistance at 1-519-742-9356 available collect 24/7. Emergency Medical Care / Treatment on or after May 22, 2019 will not be covered. If your trip extends beyond this date, please consider arranging for appropriate alternate coverage.

 

You are important to us. If you have any questions about the above change or how we can support you going forward, please call us at 1-403-846-2861.

 

 

Contact Rocky Credit Union

5035 49 Street
Rocky Mountain House AB  T4T 1C1

P    403 845 2861
F    403 845 7295
E    info@rockycu.com

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